Solutions Success Executive

At TechBrein, the Solutions Success Executive (CSE) ensures that customers get the maximum business value from our solutions and services. The CSE is the primary non-technical point of contact for clients - responsible for smooth onboarding, relationship nurturing, ROI tracking, and coordination. In addition, the SSE contributes to sales support and lead generation activities.

• Bachelor’s degree in Business, Communications, or related field.

• 1-2 years’ experience in customer-facing roles (customer success, account management, or sales support).

• Strong communication and relationship-building skills.

• Organized, proactive, and detail-oriented.

• Familiarity with CRM platforms, Email & Work collaboration tools.

• Lead customer onboarding, ensuring a smooth handover from Sales/Pre-Sales and helping clients get started with our services.

• Understand customer goals and align TechBrein’s solutions to deliver measurable ROI and value realization.

• Act as the customer’s advocate within TechBrein - proactively communicating updates, timelines, and next steps.

• Conduct periodic check-ins and business reviews to assess satisfaction and adoption.

• Ensure timely renewals and drive long-term client retention.

• Track customer health and flag risks to relevant internal teams.

• Collect and document customer feedback, escalating improvement areas.

• Support customer NPS/CSAT surveys and ensure continuous improvement.

• Assist the sales team by following up with warm leads, inbound inquiries, and renewals.

• Coordinate sales meetings, prepare proposals, and maintain accurate CRM records.

• Re-engage past clients or cold leads with structured outreach campaigns.

• Liaise with technical, delivery, and support teams on client requests - without handling technical issues directly.

• Track progress of service deliverables and keep clients informed.

• Maintain clear records of all client interactions and updates in CRM.

• Technical troubleshooting, architecture, or delivery.

• Direct involvement in DevOps/Engineering workflows.

• Acting as the escalation point for support issues (handled by respective teams).